What are Managed Network Services?
Managed network services mean we plan, build, and run your environment so you do not have to. This includes solution design, device configuration, monitoring, incident response, safe change management, Wi Fi optimization, and regular reviews that keep performance steady across your footprint.
Where SimpleCom goes further
Most partners stop after design and configuration. We own the full life cycle with clear ownership and proof you can measure.
Plan and design
- Solution design aligned to business goals
- Bill of materials and budget planning
- Hardware and vendor selection across multi vendor and multi carrier options
- Configuration development and standards your team can use
Build and turn up
- Project planning at portfolio and site level
- Deployment management with schedules that hold
- Wireless carrier service provisioning and SIM activations
- Hardware installation at every location with labeled racks and photo proof
- Vendor specific and API integrations that make tools work together
Run and improve
- Management portal setup and continuous monitoring
- Post implementation support from Tier 1 to Tier 3
- Root cause analysis, knowledge capture, and playbooks
- Reviews that lift First Pass Yield, lower Mean Time to Repair, and raise Change Success Rate
The problems most teams face
- Too many handoffs and finger pointing
- Messy or missing documentation
- Reactive firefighting and slow updates
- Risky changes without rollback plans
- Inconsistent installs that delay openings
How SimpleCom closes the gaps
- One partner from plan to day 2 operations
- Standards that travel for racks, labeling, naming, and Wi Fi coverage
- Predictable communication with case numbers, ETAs, and set update intervals
- KPI discipline across First Pass Yield, Mean Time to Repair, and Change Success Rate
- Playbooks that scale so new sites and refreshes deliver the same results
Where we operate
Office
Corporate locations, stores, clinics, campuses, warehouses, and facilities that need stable wired and Wi Fi with clean documentation.
Mobile
Vehicles, pop ups, events, and temporary sites that rely on dependable cellular connectivity with managed plans and SIM activations.
IoT
Sensors, cameras, access control, kiosks, and specialty devices that need secure onboarding, monitoring, and vendor integrations.
Who We Serve
Retail:
Keep point of sale, curbside pickup, inventory scanners, and guest Wi-Fi steady at every store. We open locations on schedule, standardize closets and labels, and reduce downtime during peak hours so lines keep moving.
Hospitality and entertainment:
Support front desk, ticketing, events, and guest Wi-Fi with predictable performance. We plan around busy windows, work after hours when needed, and provide clear updates so teams are never guessing.
Healthcare clinics:
Enable reliable clinician Wi-Fi, check-in systems, telehealth rooms, and medical devices. We document clearly for privacy requirements, coordinate cutovers outside clinic hours, and keep openings and refreshes on track.
Education:
Stabilize classrooms, labs, testing days, and campus common areas. We respect bell schedules and academic calendars, tune Wi-Fi for dense devices, and publish change windows so there are no surprises.
Transportation and logistics:
Keep warehouses, yards, and hub sites online for scanners, dock doors, cameras, and pick-pack-ship workflows. We minimize dead zones, accelerate recovery, and standardize installs so expansions move faster.
Real estate and property management:
Deliver dependable building networks for offices and mixed use spaces, including tenant turnarounds, access control, cameras, and amenity Wi-Fi. We provide closeout packages that make handoffs simple for operations.
Public sector:
Support libraries, city facilities, and public safety offices with clear procurement steps, audit-ready documentation, and predictable communication. We schedule work around service hours and publish status you can share.
Bottom line: If you run many sites and need a reliable network that runs efficiently everywhere you need it, we bring one accountable partner, top-tier service, effective installation, significantly reduced downtime, and a calmer day to day.
Customer experience
The situation
Peak hours hit, Wi Fi slows, and staff cannot get a clear answer.
Working with SimpleCom feels like
- One place to call and clear ownership
- Scheduled changes that do not disrupt sales
- Straight answers in language everyone understands
The result
Fewer outages, faster fixes, and a smoother experience for staff and customers.
FAQs
Do you replace our current providers?
We take a carrier-agnostic approach, finding the best solution for your environment and optimizing it for performance. Where changes are needed to your current hardware, we will outline options.
Can you manage our existing hardware and tools?
Yes. We operate in multi vendor environments and can integrate with your ticketing and monitoring.
What if we only need monitoring?
We tailor our services to your situation, please see our SLA's page for more information, or contact our team with any questions/concerns.
How fast can we start
We begin with a short discovery and a lightweight assessment. From there we agree on priorities and a start date.
How are incidents communicated
You receive a case number, a clear ETA, and scheduled status updates until closure.